Policies & Shipping
All shipping handled by UPS ground
Allow up to 15 days on all deliveries.
Will ship faster when materials and machining are readily available.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for the merchandise that is actually shipped. The total shipping charges for orders split into multiple shipments will not exceed the amount quoted on the original order.
When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You have the choice of whether or not to save credit card information with us in your Online Account.
If there is a problem with something you purchased from us, you can either bring it to us or ship it back. Ship returns via Ground UPS or insured US Mail. (we do not accept COD’s). We will refund shipping costs on damaged or incorrect goods. Merchandise returned that appears used will not be accepted.
Returns over $25.00 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization can be obtained by phone or e-mail.
Customer returns of non-defective product will be charged a 4% process fee of original invoice total. The 4% will be deducted on reimbursement check from NEXTuP Pickleball and Customer is responsible for shipping charges back to NEXTuP Pickleball Products.